1- When contacting Sunsoft about requesting a service, we start gatherin information about your requirements. We write a software requirements specifications (SRS) document which describes all the requirements you expect in your software. So, please review it well and explain any unambiguous words.
2- Upon approval on SRS, Sunsoft will provide you the price quotation which depends on the details specified. This will be accompanied with the time required and other terms.
3- After negotiation, a contract is signed between you and Sunsoft, with SRS as an attachement. This contract states all the terms such as time, cost, technical support and milestones.
4- When signing agreement, you're required to pay 50% of the contract cost. When delivery and approval, you're required to pay the remaining.
5- A free support period starts just after delivery. It's usually for 1 year. This includes resolving any issues or problems resulting from code. This doesn't include adding new features or improving current features.